INFORMATIONAL/FAQ BOTS
Provides information to customers on common issues and answers common questions in a engaging manner instead of consumers having to read through multiple sites/documents to get the information they want
CUSTOMER SERVICE
Help customers with customer service issues-raise service request, trouble tickets. These bots are also being increasingly used on social media to resolve customer complaints
Industry Segments
SELF SERVICE
Helps customers perform self-service like bill payments, checking account balance, transferring money, track status of order and/or troubleshooting
MARKETING
Bot that helps market relevant content, offers &coupons to prospective customers based on their pre-Selected criteria or their interests identified by their social media behaviour
LEAD GENERATION
Crawls social media to find leads and pitch relevant products/services
SALES
Acts as sales advisor to the customer providing product details and information on price & features and order processing. Payment option could be integrated in these bots, depending on the channels they are deployed on (Facebook messenger doesn't support payments option yet) to provide full shopping experience
Offerings
Help your customers 24X7 Resolve problems faster
Clarify “Know-Hows” for users
Lead Generation Bot (Conversational Bot) Integrate lead intake process Perform business actions Enhance user experience
First line of defense Reduce staffing cost Integrate with Live-Chat agents
(Contextual Conversational Bot) Integrated with applications Perform business actions Boost team’s productivity